Shipping & Returns
Shipping & Tracking
PLEASE READ: All orders are sent full insured with the option of a signature requirement. If you choose signature required at checkout, please make arrangements to be home the day your shipment is scheduled for delivery. Choosing a signature requirement is the safest route and adds an additional level of security for your package. If you'd prefer your order be sent without a signature requirement, select the waive signature option at checkout. Please be aware that if you choose to forego the signature requirement for an item over $1,000, M. Hisae is not financially responsible for lost or stolen packages. Please be aware of this when choosing your shipping method. M. Hisae is not responsible for shipping costs related to returned parcels.
Once your order is shipped, you will receive a notification of shipment along with a tracking link. Transit times are estimates. See below. For international shipments, please allow additional transit time or select guaranteed 2-Day or Overnight shipping.
For non-U.S. shipments, research of and payment for customs/VAT fees are the responsibility of the buyer. M. Hisae is releases all financial liability related to customs inquiries when the package is picked up by the shipping company.
Ground Shipping
Carrier: UPS Ground or FedEx Ground
Timeline: Next day delivery to NYC, 4 - 7 days elsewhere
2-Day Shipping
Carrier: UPS 2-Day or FedEx Express
Timeline: Delivery within 2 business days
Standard Overnight
Carrier: UPS Next Day PM or FedEx Standard Overnight
Timeline: Next day delivery (by end of day)
Priority International
Carrier: DHL Express or UPS International
Timeline: Delivery in 3 to 5 days
Returns & Exchanges
Refer to each product listing for its specific return policy. Within 7 days of receipt, certain items may be returned for credit toward a future purchase or exchanged for an item of equal or lesser value.
We do not accept returns on special orders, custom designs, sale items, or items purchased from an outside retailer.
Please email return requests to: info@mhisae.com
Please send us a note, including your name, order number, and reason for the return. We will provide a return shipping address once the return is approved. You will be issued a merchandise credit, less shipping fees, to be used toward a future purchase once we receive your item(s). All shipping fees on returned items are the responsibility of the buyer.
Should items be damaged or lost in transit, we must be notified within 7 days of the original estimated delivery date in order to accommodate replacement requests.
Repairs
Repair submissions: info@mhisae.com
We are always here to help keep your jewelry in good condition. Should an item be in need of a repair, repair fees are assessed on a case-by-case basis. Please send us your name, order number, and repair request, and we will happily review. Unless the issue is inherent to the design, shipping fees on repaired items are the responsibility of the buyer.